Returns and Exchanges

Every piece is designed to be loved by Frances Jerard, if you are simply not involve with your purchase Frances Jerard is happy to exchange. Should you decide that you wish to return your garment the shipping will be your cost. Please package the garment and send to us within 10 days of receiving it, provided the garment has not been preloved (worn) then we are happy to exchange for another garment.

The tiniest detail of every garment is lovingly laboured over by Frances Jerard and her team, so if there is any imperfection we want to hear immediately. Failure to do so and returned to us within 10 working days with all labels attached and the garment unworn we will be unable to process a refund.

Simple steps to return your garmentĀ 

Frances Jerard Group Ltd

Online returns

1 Simeon Quay

Lyttelton

Christchurch 8082

New Zealand

+64 (0)27 436 1816